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We can be reached at 905-305-1688, by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. or you can message us [click here].

When should I book my moving appointment?

Generally we encourage client to book appointment as soon as moving date is finalized. It’s never too early to book. Usually weekends, beginning and ending of a month are the busiest periods. During those times, we recommend to reserve truck as soon as possible in order to secure popular appointment time.

Do you offer fixed price moving packages?

Local moves (Greater Toronto Area) is charged by the hour, we do not provide fix price for local move. The charge is still based on the actual moving hour of the moving day. For long distance move, our KM charge (about 70% of the cost of the move) is fixed. The only variable is the number of loading and unloading hours.

Which truck do I need for my move?

This is only a guideline for your reference. Please call us so we can assist you to select the right truck for your move. Recommendations: 1 bdrm: 18’ truck, 2 bdrm: 22’ truck, 3 bdrm: 25’ – 30’ truck. For truck sizes please [click here].

How long will my move takes?

There’s no a set answer for all customers, each move is different. But from experience, 1 bdrm should take around 2-3 hrs. 2 -3 bdrm apartment should take around 4-6 hrs. And 3 bdrm house takes around 6-8 hrs. Once again, each move is different in its own way. This is just a guideline for estimation purpose.

Do you sell packing materials?

Yes, we sell packing materials at discount price. Please [click here] for rates.

Do you offer eco-friendly packing options?

Yes, we proudly introduce CheerBox, eco-friendly plastic bin rental services. Try it at 50% off now! Please [click here] for more information.

Do you offer free storage?

Yes, we sell packing materials at discount price. Please [click here] for rates.

Do you move Piano, Big screen TV, Pool table or Jacuzzi?

Yes, we do. Additional charge might apply, please [click here] for more information.

Do you do hoisting service?

Yes, we do. Additional charge might apply. Please call us at 905-305-1688 for more information.

How is moving time charged?

The hourly rate begins when the truck arrives at your place of residence. It continues as the crew runs through the loading of the truck and the drive to your new location. It ends when the truck is empty and any required setup is complete.

What is travel time charge?

Travel time is a flat-rate fee, based on the average driving time from our office to your location and the return time to our office after the completion of your move. Travel time does not include any additional driving time between loading and unloading. This is included in your moving time.

How is travel time charge calculated?

Traveling charge is calculated based on the time between our office to your first address, and from new address back to our office when the job is completed. In short, the traveling charge still apply, even though it’s only 15 mins between you current and new address.

What is stair fee? And when will it be charged?

Stair fee: $10/Floor (One time charge, this fee is waived only when 3 or more movers are on site) Stairs fee will be charged when there are no elevators (i.e. buildings, townhouses, house basement, 3rd floor etc.).
Stairs increase the difficulty in the move due to safety reasons as well fatigue.

What method of payment do you accept?

We accept cash, Visa, MasterCard and AMEX.

Can I pay by credit card?

Yes. All credit card payment requires notifying us in advance so we could bring proper documentations to process credit card.

Can I pay by cash?

Yes. For cash payment, we will collect before unloading (an estimated amount based on the loading time). And once the move is completed, we will return/collect the difference to client.
 

Contact Us


Office: (905)305-1688
Fax: (905)305-1678
24hrs: (416)565-1378
E-mail: info@JiaJiaMoving.com
150 Telson Road, unit B
Markham. ON. L3R 1E5

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